Cancellation & Refund Policy

Last Updated: Dec 13, 2023
 

Thank you for choosing Campolina Offset Printers. We appreciate your trust in us for your printing needs. Please read our Cancellation and Refund Policy carefully to understand your rights and responsibilities when it comes to canceling orders and seeking refunds.
 

1. Order Cancellation
 

1.1 Custom Orders: Once an order has been placed for custom printing, it cannot be canceled as it is immediately sent into production to ensure timely delivery.
 

1.2 Standard Orders: Standard orders can be canceled within 6 hours of placing the order after which they do into production. To request a cancellation, please contact our customer service team at hello@campolinaprints.com.
 

1.3 Cancellation Fee: Depending on the stage of order processing, a cancellation fee may apply. This fee is designed to cover any costs incurred in the processing of your order up to the point of cancellation.
 

2. Refund Policy
 

2.1 Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 2 days of receiving your order.  We will require photos as proof, and we will either refund your payment or provide a replacement at no additional cost.
 

2.2 Quality Concerns: If you are not satisfied with the quality of the printed materials, please contact us within 7 days of receiving your order. We may request samples and details of the quality issues to assess the situation and determine the appropriate resolution, which may include a refund or reprint.
 

2.3 Refund Processing Time: Refunds will be processed within 10 business days after approval. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
 

3. Contact Information

3.1 If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at hello@campolinaprints.com
 

4. Changes to this Policy

4.1 Campolina Offset Printers reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

By placing an order with Campolina Offset Printers, you acknowledge that you have read, understood, and agreed to our Cancellation and Refund Policy.

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